Contact and Support

If you need help using Aloftly or have questions about your account, sessions, or features, support is available.

You can contact Aloftly support using the information below.

Contacting Support

The best way to contact support is by email.

Support Email
support@aloftly.io

When contacting support, please include:

• Your name

• The email address associated with your Aloftly account

• A description of your question or issue

• The name of the session, if applicable

Providing detailed information helps ensure faster resolution.

When to Contact Support

Contact support if you need help with:

• Creating or managing sessions

• Understanding features or functionality

• Troubleshooting unexpected behavior

• Managing your account or subscription

• Reporting technical issues

Support is available to help you run your sessions successfully.

Troubleshooting Before Contacting Support

Before contacting support, you may find answers in the Help Center.

Visit the Help Center homepage to browse topics, including:

• Getting Started

• Quiz Gust

• Pulse Gust

• Bingo Gust

• Raffle Gust

• Managing Sessions

• Account and Plans

Many common questions are answered in these sections.

Reporting Technical Issues

If you experience a technical issue, include the following information in your message:

• Type of session (Quiz Gust, Pulse Gust, Bingo Gust, or Raffle Gust)

• What action you were performing

• What you expected to happen

• What actually happened

• The device and browser you were using

This information helps identify and resolve the issue more quickly.

Feature Requests and Feedback

Feedback helps improve Aloftly.

User feedback plays an important role in shaping future updates.

You can contact support to:

• Suggest new features

• Request improvements

• Share feedback on your experience

Response Expectations

Support requests are reviewed and responded to as quickly as possible.

Response time may vary depending on the nature of the request.

Help Center Resources

The Help Center includes detailed guides for all Aloftly features.

You can browse Help Center topics to learn how to:

• Create and run sessions

• Manage participants

• Review and export results

• Configure session settings

The Help Center is available at:

help.aloftly.io

Related Topics

Quiz Gust
Pulse Gust
Bingo Gust
Raffle Gust

Getting Started

Managing Sessions

Accounts and Plans